- Office Hour : 09:00am - 5:00pm
Business Process Outsourcing
Business process outsourcing and automation is the present and future of businesses, as brands, nowadays, are more focused on expanding their clientele through specialised marketing and customer support without spending a massive chunk of their budget. DigiMedia ensures you get the best of it!
Business Process Outsouring
Whether it’s about taking care of your customers’ queries or reaching out to potential ones to bring more business, we’ve got you covered. Our multilingual, tech-savvy team knows how to take care of your customer needs, thanks to their years of experience in the customer service industry.
By outsourcing your work to DigiMedia Services, you’ll increase your brand’s flexibility and scale, its working hours, and operating capacity. You’ll save on advanced IT and infrastructure costs and staff training.
We provide a helpline and digital solutions to ensure that your reach grows, and you build long-lasting relationships with your customers. Our aim is to convert, so let us be your professional communication partners and accelerate your brand growth.
Sales Support
Sales are the backbone of any business’ growth and staying on top of their daily activities is crucial for business development. The only way to achieve this competently is to incorporate innovation into your sales support by following the best support tools, standards, and practices.
Regardless of whether you’re into e-commerce, B2C, or B2B, you need human-first sales support across all your digital platforms. Customer neglect may lead you to losing crucial sales, but our virtual teams make sure that this doesn’t happen by providing constant and customised attention to each one of the queries, resulting in customers’ transformation into loyal brand ambassadors.
Our sales support will take care of:
- Appointment setting
- Telemarketing
- Lead qualification
- Market research
- Cold lead follow-up
- CRM management
- Lead list verification and updates.
Data Processing and Management
There was a time when we used to have stacks of documents on our desks with tons of data logs. Fortunately, this isn’t the case anymore, thanks to various digital software available for data processing and management.
Our team utilises those software’s full potential to ensure that your business not only stays competitive in your respective industry but takes a lead when it comes to up-to-date data. We offer all sorts of solutions ranging from simple data entry services to compiling information through intense research.
Our team takes pride in providing efficient, consistent, and accurate following services:
- Order form processing
- Manual data extraction and entry
- Product data entry and tagging
- Manual database updates
- PDF data extraction and conversion
- CRM management and updating
Customer Support Outsourcing
We take pride in our customer support, available in multiple time zones, 24 hours a day, 7 days a week, in your customers’ languages.
In today’s fast-paced world, customers require instant service and answers to their questions. Our team ensures that they get it in the best possible way, whether it’s through phone, text, chat, email, or social media.
You can save as much as 50% in costs by collaborating with us in customer support. We’ll make sure that your customers connect with your business by building loyalty over time. After all, quick resolutions are the key to gaining trust and confidence, and it’s hard to find people who do this as fast as us!
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